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  • Cyber Security for Business Users

    In today’s interconnected world, cyber-attacks are a threat to all businesses and anyone holding personal or sensitive information such as customer data is a particularly attractive source of information for criminals. Commercial data, financial information and sensitive client data may all be targeted.   The Information Security Breaches Survey 2014, commissioned by the Department for Business, Innovation and Skills and carried out by…

  • Outstanding Customer Service Skills

    By the end of this one day workshop participants will be able to: • Identify what outstanding customer service looks like and sounds like • Develop strategies for improving and enhancing service levels • Structure and manage telephone conversations confidently • Use email in a professional manner • Handle customer concerns positively • Recognise different communication styles and adapt their own style as appropriate • Achieve a…