Outlook Secrets – Level 1

This course introduces delegates to using email, tasks, contacts, calendar and arranging meetings. Learn all the shortcuts and how to work efficiently with Outlook, which can be used to save time and keep organised.

  • Days of training:  One
  • Pre-requisites: Windows Basic

Course Content


Getting started

  • The program window
  • Outlook Today
  • Getting help


  • Reading messages
  • Creating and sending messages
  • Working with messages
  • Handling attachments

E-mail management

  • Setting message options
  • Managing junk e-mail
  • Using Search folders
  • Printing messages and attachments


  • Working with contacts
  • Using contact groups
  • Using the People Pane


  • Working with tasks
  • Managing tasks

Appointments and events

  • Creating and sending appointments
  • Modifying appointments
  • Working with events
  • Using Calendar views

Meeting requests and responses

  • Scheduling meetings
  • Managing meetings