Microsoft Outlook Training

Outlook Secrets – Level 1

This course introduces delegates to using email, tasks, contacts, calendar and arranging meetings. Learn all the shortcuts and how to work efficiently with Outlook, which can be used to save time and keep organised.

  • Days of training:  One
  • Pre-requisites: Windows Basic
Course Content

Getting started

  • The program window
  • Outlook Today
  • Getting help


  • Reading messages
  • Creating and sending messages
  • Working with messages
  • Handling attachments

E-mail management

  • Setting message options
  • Managing junk e-mail
  • Using Search folders
  • Printing messages and attachments


  • Working with contacts
  • Using contact groups
  • Using the People Pane


  • Working with tasks
  • Managing tasks

Appointments and events

  • Creating and sending appointments
  • Modifying appointments
  • Working with events
  • Using Calendar views

Meeting requests and responses

  • Scheduling meetings
  • Managing meetings

Outlook Productivity – Level 2


  • Days of training:  One
  • Pre-requisites:  Windows  Basic, Outlook Secrets Level 1 or equivalent knowledge
Course Content

Customising Outlook

  • The Outlook environment
  • General options and account settings
  • Quick Steps
  • The Navigation pane

Working with contacts

  • Address books
  • Contact groups

Customising messages

  • Message appearance
  • Signatures
  • Voting buttons
  • Out-of-office messages

Mailbox organisation and management

  • Setting rules
  • Organising the Inbox folder
  • Archiving and saving your mail

Organising items

  • Folders
  • Searching
  • Advanced Filters
  • Categories


  • Sharing your calendar and contacts
  • Staying informed with RSS