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Microsoft Outlook Training

Outlook 2010 Basic

This course introduces delegates to using email, tasks, contacts, calendar and arranging meetings. Learn all the shortcuts and how to work efficiently with Outlook, which can be used to save time and keep organised.

  • Days of training:  One
  • Pre-requisites: Windows 7 Basic
Course Content

Getting started

  • The program window
  • Outlook Today
  • Getting help


  • Reading messages
  • Creating and sending messages
  • Working with messages
  • Handling attachments

E-mail management

  • Setting message options
  • Managing junk e-mail
  • Using Search folders
  • Printing messages and attachments


  • Working with contacts
  • Using contact groups
  • Using the People Pane


  • Working with tasks
  • Managing tasks

Appointments and events

  • Creating and sending appointments
  • Modifying appointments
  • Working with events
  • Using Calendar views

Meeting requests and responses

  • Scheduling meetings
  • Managing meetings

Outlook 2010 Intermediate


  • Days of training:  One
  • Pre-requisites:  Windows 7 Basic, Outlook 2010 Basic
Course Content

Customising Outlook

  • The Outlook environment
  • General options
  • Language and keyboard options
  • Quick Steps
  • The Navigation pane

Working with contacts

  • Address books
  • Contact groups

Customising messages

  • Message appearance
  • Signatures
  • Voting buttons
  • Out-of-office messages

Organising items

  • Folders
  • Searching
  • Filters
  • Categories

Organising Mail

  • Organising the Inbox folder
  • Setting rules

Outlook 2010 Advanced

This Advanced course takes experienced users of Outlook through more complex email actions and allows delegates to set rules and prioritise what they see in their Inbox. You will want to set Out of Office messages when you are away from your desk, and Archive emails you don’t want to see in your Inbox but don’t want to delete. Learn how to find specific messages with Search and how to use Categories throughout the package. When sharing your calendar or contacts, we can show you how to set up permissions.

  • Days of training:  One
  • Pre-requisites:  Windows 7 Basic, Outlook 2010 Basic, Outlook 2010 Intermediate
Course Content


  • Connecting with colleagues via Outlook Social Connectors
  • Staying informed with RSS

Mailbox management

  • Managing your mailbox
  • Archiving your mail

The Notes and Journal folders

  • Recording information with notes
  • Tracking activities with the Journal

Calendars and contacts

  • Managing your calendar
  • Managing contacts

Mail merges and templates

  • Performing mail merges
  • Working with templates