Managing Change

By the end of this module managers will:

• Understand the role of the manager in helping others through change
• Recognise the reasons for change
• Know how to plan for change
• Practice communicating change
• Recognise and deal with resistance
• Gain commitment to change


• Introduction and course objectives
• Skills needed to manage change well
• Communication exercise
• Communication model
• Barriers to change
• Managing a personal change
• The Transition Curve
• Planning a change
• Managing resistance/uncertainty/ambiguity
• Sources of current changes
• The manager’s role and anticipated problems
• Communicating a change – exercise Action planning, review and close