Outlook Productivity – Level 2

Get your team productive with Outlook

Who should attend?

In this course, you will use Outlook’s advanced features to customise and manage your email communications, including using advanced features to organise emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook backups and data file settings.

Course Objectives

Upon completing this course, you will be able to use Outlook’s advanced features to manage your email communications, calendar events, contact information, search functions, and other communication tasks.


To ensure your success on this One Day course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills.

Course Content

Modifying Messages and Global Options

  • Modify Message Settings and Options
  • Configure Global Outlook Options
  • Customise the Outlook Interface

Organising, Searching, and Managing Messages

  • Group and Sort Messages
  • Filter and Manage Messages
  • Search Outlook Items

Manage Your Mailbox 

  • Managing Your Mailbox
  • Use the Junk E-Mail Filter to Manage Messages

Automating Message Management

  • Use Automatic Replies
  • Use the Rules Wizard to Organise Messages
  • Create and Use Quick Steps

Working with Calendar Settings

  • Set Advanced Calendar Options
  • Create and Manage Additional Calendars
  • Manage Meeting Responses

Managing Contacts

  • Import and Export Contacts
  • Use Electronic Business Cards
  • Forward Contacts

Managing Activities by Using Tasks

  • Assign and Manage Tasks

Sharing Workspaces with Others

  • Delegate Access to Outlook Folders
  • Share Your Calendar
  • Share Your Contacts

Managing Outlook Data Files

  • Use Archiving to Manage Mailbox Size
  • Back Up Outlook Items
  • Change Data File Settings